Los Angeles based engagement platform for financial services, Identifee, today announced the appointment of Bill Zayas to its Strategic Advisory Board. Zayas, the retired CEO of DadeSystems, brings over four decades of executive-level experience growing businessesin the financial services and B2B payment space.
Identifee, the connected platform for financial services, today has announced that David Trotter, former Wells Fargo executive, has joined as Chief Revenue Officer (CRO). In this role, Trotter will continue the expansion of the company's overall growth by leading the sales organization and defining the go-to-market strategy.
Being digital impacts your bank in several ways. New technologies can greatly improve the processes and the day-to-day work of team members. Most importantly, however, being digital means you provide more consistent, reliable, and faster service to bank customers.
Over the past decade, multiple studies have confirmed that inclusivity boosts productivity and profits.
The significant shift to online shopping during the Covid Pandemic demonstrates that consumers are increasingly seeking a personalized digital customer experience (DCX). As a result, the distinction between online and offline is now gone.
Is your bank giving you all the tools to be successful?
Instead of looking for free lunches, clients are looking for true partners. Partners that not only provide great service, but more importantly, add value to the bottom line.
Identifee has been selected by Aite-Novarica to be featured in their Commercial Banking Fintech Spotlight: Q1 2022!
We are thrilled to announce our Strategic Advisory Board! Our advisors are a direct reflection of Identifee’s mission: to empower banks with actionable insights to deliver data-driven conversations with their commercial clients.
The U.S. Faster Payments Council (FPC), a membership organization devoted to advancing safe, easy-to-use faster payments in the United States, today announced a strategic partnership with Identifee to develop new faster payments educational content.
It's well known that it takes significant resources to train and maintain a competent and retainable workforce. Costs are high, and turnover increases the amount banks spend on hiring, onboarding, training and retaining talent.Here are some ways banks can boost their training programs to help develop an expert workforce they can hold onto.
As a business leader, you’re probably already aware that more data is being collected than ever before. But what you might not know is how to leverage the records you have to gain a competitive edge. These days, data-forward organizations are using embedded analytics to create new opportunities — not just to drive efficiency, but to create new revenue streams.
Customer experience (CX) is fast becoming the buzzword of the banking realm and with good reason. The CX score is the client’s perception of their experience with a bank, and it includes all communication, from direct, in-person contact to emails and internet banking.
For some time, gamification has been used by banks in the products they offer in order to help clients make the most out of their money. The technique can also encourage employees to learn by making the environment more engaging and interesting. Here's how it can help motivate your team.
The banking landscape is evolving from one that was strictly corporate, with its brick-and-mortar facade, to a more hybrid retail solution that can be wholly electronic. This also means that the competition is fierce and the biggest differentiator at the moment is customer experience (CX). In fact, 87% of business leaders note CX as their top growth engine, but only a third feel prepared to address it. But why go through all this effort?