The Insights Gap

Covid-19 has forever changed the way companies communicate with their clients. Taking clients out to “seal the deal,” has been physically impossible over the last few years.

Instead of looking for free lunches, clients are looking for true partners. Partners that not only provide great service, but more importantly, add value to the bottom line. 

How To Empower Customer-Facing Employees

A single connected platform for communication and collaboration will lead the way to empower customer-facing employees. With access to real-time data and insights, digital empowerment adds to a customer-facing employee’s capacity to leverage data-driven decision making and eliminate subjective outcomes.

According to a Harvard Business Review (HBR) report, “87% of survey respondents say their organization will be more successful when frontline workers are empowered to make important decisions in the moment. 86% of companies polled by HBR say frontline workers need better technology-enabled insight to be able to make good decisions.”

Banks know they need to deliver insights to front line reps, but haven't found the technology to do so.

Banks struggle to share actionable, data-driven insights to help business clients make better decisions and ultimately, have better financial outcomes. This is a result of banks having segmented and antiquated technology that prevents its customer-facing employees from having access to complete and accurate data with insights they can use to have better conversations with their clients. 

Technology At The Core

Data-driven insights will empower customer-facing employees to deliver a superior and consistent experience. The path to empowerment is a single connected platform to deepening customer relationships and driving greater revenue.